Morendal 5 Posted June 12 This Refund Policy applies to all purchases made on dalam.world and related services. Important: All purchases of in-game currency (DW) and virtual items in Dalam World are final and non-refundable. 1. No Refund Policy Due to the nature of digital and virtual goods, all sales of in-game currency (DW) and virtual items are final. Once a payment has been confirmed and in-game currency has been credited to your account, we are unable to provide a refund. This policy applies regardless of: Whether the purchased currency or items have been used or not Account suspension or ban due to violations of our Terms of Service Personal reasons or change of mind Discontinuation of the game or individual game features 2. Payment Errors If you believe a technical error occurred during your payment (e.g., funds were deducted but in-game currency was not credited), please contact us within 7 days at [email protected] with the following information: Your account username Transaction ID or hash Amount paid and date of transaction Description of the issue We will investigate and manually credit your account if a verified technical error is confirmed. 3. Chargebacks Initiating a chargeback or payment dispute without first contacting us is considered a violation of our Terms of Service. Accounts associated with fraudulent chargebacks may be permanently suspended without compensation. 4. Cryptocurrency Transactions All payments are processed in USDT cryptocurrency. Due to the irreversible nature of blockchain transactions, refunds in cryptocurrency are not technically possible once a transaction has been confirmed on the network. 5. Contact Us If you have questions about a payment or believe there has been a technical error, please reach out to us at: [email protected] We aim to respond to all inquiries within 48 hours. Share this post Link to post
